The Rise of Generative AI in Customer Service: A Game Changer for Consumer Experience
As consumers increasingly turn to generative AI tools like ChatGPT and Google AI Overviews for resolving service issues, the demand for traditional customer service is transforming. By 2027, 40% of customer service interactions are predicted to be managed by these AI solutions, driving a significant shift in consumer behavior and expectations. Discover how AI is reshaping the future of customer service with immediate, seamless solutions that enhance user experience and reduce effort.